Bella Casino

Bella Casino

Online slots, jackpots and live casino for UK players

Welcome to Bella Casino, an online casino built for UK players who want slots, Megaways, jackpots, Slingo and live dealer tables in one lobby. Pick a game, set your stake and play at your own pace.

Joining and logging in to Bella Casino

To open an account, tap Join at the top right of the screen and fill in the registration form. Once your details are confirmed and your first deposit has landed, you can claim the welcome offer and choose a game and a stake from the lobby.

What we ask for when you join

The form asks for your name, address, date of birth, country of residence, email address and phone number. We confirm these details with a third-party reference agency, and credit reference agencies that take part in this may keep a record of the search.

Who can open an account

You must be at least 18, meet the legal gambling age where you live and be legally able to enter into a contract. Each person can hold one account with us, and any extra accounts can be closed with their bonuses voided. You cannot join while you are self-excluded, including through GamStop, or if we have closed an account of yours before, and we can decline an application.

Where you can play from

Our games are open to players located in the United Kingdom, the Republic of Ireland, the Channel Islands, the Isle of Man and Gibraltar. If an account is used from anywhere else, we close it and cancel unsettled bets, and no winnings are paid for play from outside those places, whether through a VPN or otherwise.

Logging in on any device

Use the Login button at the top of the screen with your username and password. If you forget either of them, reminder links sit just below the login button, and you can update your personal details in the Account section. Our slots are available on desktop, mobile and tablet, including Android and iOS devices.

Welcome offer with 100 free spins

Qualifying deposit and play

Deposit £10 and stake £10 on Kong 3 Even Bigger Bonus, and we add 100 free spins on the same game. Each spin is worth £0.10. The offer is open to fully verified new players aged 18 and over who are registering with us for the first time.

How to claim

You are opted in automatically when you register, so there is nothing extra to enter. Deposits made through PayPal or Paysafecard do not count towards this offer. After your £10 stake, the spins are added to Kong 3 Even Bigger Bonus automatically, and refreshing the game brings them up. In some cases a prize can take up to 72 hours to credit.

Using your free spins

You have 7 days from the moment the spins arrive to play them, and any spins left after that expire along with their winnings. Like any spin, a free spin does not guarantee a win.

Winnings and wagering

Free spin winnings arrive as bonus funds with a 10x wagering requirement, played on Kong 3 Even Bigger Bonus. You have 7 days to complete the wagering, and any bonus funds and winnings still unused after that are forfeited. Once the wagering is done, the bonus and its winnings turn into cash, up to a maximum of £200. Your cash balance is always used first and your bonus balance second.

Offer rules

You can withdraw cash at any time, but doing so cancels any free spins you still have and any bonus funds that have not yet met the wagering requirement. The welcome offer cannot be combined with any other promotion, and claiming it means you are no longer eligible for another welcome offer. Misusing a promotion, for example switching games during a bonus round, holding back wins or playing as a syndicate, leads to the bonus and its winnings being removed. We may ask for ID before, during or after the promotion.

Promotions for existing players

The welcome offer is only the start. Our Promotions page carries offers for players who stay, from daily free spins to a free wheel spin and network tournaments with leading game studios. Most of them work the same way. You opt in on the promotions page or inside the game and then play eligible titles. Every promotion is for players aged 18 and over, some offers go to particular customers only, and safer gambling restrictions on an account can limit which bonuses it receives.

Daily Play Rewards

Daily Play Rewards is open to existing players who see it in their Promotions. You opt in once, then spend at least £10 in cash on eligible slots to get 5 free spins for the day. Bonus funds and stakes on other games do not count towards the £10. Each spin is worth £0.10 and is used before your cash balance. You have 24 hours from launching the game to claim the spins and 7 days from the moment the spins are added to play them. Winnings arrive as bonus funds and must be wagered once on games from the eligible games list before withdrawal. The bonus and its winnings convert to cash up to five times the bonus amount received. The free spin game changes during the promotion.

Bellissima Wheel

Bellissima Wheel gives fully verified players one free spin every day between 8am and 11.59pm, once you have made your first deposit and see the wheel in your Promotions. Every outcome is random and not every spin wins. The wheel can land on free spins, a Live Casino bonus, cash, a prize draw ticket or no win, and you accept your prize in the pop-up and claim it by 11.59pm that day.

Wheel prizes

Claim wheel free spins within 24 hours of launching the game, then use them within 3 days of claiming. Their winnings are paid as cash. A Live Casino bonus must be wagered once on Live Casino games within 3 days of being credited, and any remaining bonus balance then expires and is forfeited. Up to £100 of bonus winnings can convert to cash. Minimal-risk betting does not count towards wagering or any part of this promotion, and it may lead to bonuses, prizes and winnings being forfeited. Cash prizes carry no wagering and can be used straight away. Prize draw tickets go into a weekly draw with one £100 cash prize, and each player can hold up to 7 tickets a week.

Drops & Wins

Drops & Wins is a Pragmatic Play network promotion, so players at other UK casinos share the same prize pool. In the daily tournaments you opt in and play participating games for real money with a minimum bet of £0.15. Your first 5,000 bets count, points come from your win multipliers, and the top daily prize is £3,000 in cash. The weekly wheel drops have no minimum bet. Collect 3 wheel pieces to spin for bet multipliers or free spins, with a top prize of up to 100,000x your bet. Prizes are worked out on a maximum bet of £1, and for free spins, if that is not available in the game, the next higher bet applies. Each player can win up to 2 wheel prizes each week.

Rewards Burst

Rewards Burst is a Games Global network promotion for existing customers. Opt in through the Join Now pop-up or the 777 icon inside the game, then play eligible games from £0.10, and bets made with bonus funds or in-game free spins count too. It currently runs monthly prize drops with a top prize of £25,000, plus weekly tournaments where first place takes £3,000. Tournament points come from the win multiplier on a single spin.

Lucky Rush

Lucky Rush brings Playtech network leaderboards, and you join each one separately. There is no minimum bet, real cash and bonus bets qualify, and free spins do not. Up to 10,000 spins count on each leaderboard. If you leave a leaderboard and rejoin, you lose all your earned points and no further spins count towards the promotion. Lucky Rush winnings carry no wagering and can be withdrawn immediately.

Slots and jackpots

Our lobby holds hundreds of games, and new titles arrive regularly. The slots come from studios such as Blueprint Gaming, Pragmatic Play, Games Global, Playtech, Play'n GO, NetEnt, IGT, Aristocrat, Push Gaming, Eyecon, Greentube, Inspired Gaming, Light & Wonder, Gaming Realms, Octoplay and Booming Games. Every slot is played for real money, so to spin you register, deposit and place a real stake.

Popular slots

Popular titles in the lobby include Fishin' Frenzy The Big Catch, Big Bass Splash, Cleopatra, Starburst, Eye of Horus, Double Bubble and Secrets of the Phoenix. A Game of the Week also has its own spot in the lobby.

Megaways

Megaways slots change the number of ways to win on every spin. Ted Megaways from Blueprint Gaming reaches up to 117,649 ways, and the Megaways row also features Buffalo King Megaways, Bonanza Megaways, Thai Flower Megaways and Pompeii Megareels Megaways.

Classic slots

For a simpler game, the classics row brings Rainbow Riches, Fluffy Favourites, Lord of the Ocean, Golden Winner, White Wizard, Book of Dead and Lucky Lady's Charm Deluxe. Themed collections group slots by style, from Egyptian, Greek and Irish to fishing, animal and nature, magic and myth, and seasonal games.

Jackpot King and daily jackpots

Our jackpot lobby covers Jackpot King, Daily Jackpots, Mega Jackpots, Rapid Fire, Cash Connection, Big Bass Jackpots and Mega Moolah. Daily jackpots are guaranteed to drop by a set time each day, and Must Go jackpots pay out before they reach a fixed amount. On Jackpot King games such as King Kong Cash Jackpot King, Eye of Horus Jackpot King and 777 Jackpot King Deluxe, part of every stake feeds the shared pool. Progressive jackpots can only be won in real-money play.

Slingo

Slingo mixes the reels of a slot with the grid of bingo. Favourites include Slingo Rainbow Riches, Slingo Da Vinci Diamonds, Slingo Cleopatra, Slingo Fire and Ice and Fishing Bob Slingo.

Scratch and arcade

Quick instant games sit in Scratch and Arcade, including The Golden Grand Scratcher, Coconut Climb Lucky Tap, Bonus Bolts High Voltage Lucky Tap and Piggy Payouts Bank Buster Lucky Tap.

Exclusive releases

From time to time a studio launches a slot with us first, and these titles stay in the Exclusive Releases section for a limited period. The exclusive row currently features House of the Dragon, Huff N' Puff Haunted Mansion and Willy Wonka and the Chocolate Factory.

99 Royale

99 Royale puts 99 players into one slot arena. Every spin builds your power. You attack rival players and climb the leaderboard for a share of the Battle Prize.

Live casino

Our live casino streams real dealers from the studio in HD, with roulette, blackjack, baccarat and game shows on the same page.

Live tables

Pull up a seat at Live Blackjack Classic, Live All Bet Blackjack, Live Immersive Roulette or Live Cash Collect Roulette. Live baccarat sits alongside them.

Game shows

For something lighter, our game shows include Live Mega Roulette 3000, Live Monopoly Big Baller, Live Super Colour Game, Gates of Olympus Roulette and The Bingo Spot.

Evolution and Playtech studios

Our live tables include games from Evolution and from our new Playtech Live Casino studio, where you can play Spin a Win, Hi-Lo Western and Mega Fire Blaze Blackjack Live.

When a live round fails

If a live game malfunctions, that round and its payouts are void. Once we accept a bet it cannot be changed or cancelled.

Deposits

Choose from six payment methods, each with a £10 minimum deposit.

Method Deposit Withdrawal
Visa Yes Yes
Mastercard Yes Yes
PayPal Yes Yes
Apple Pay Yes Yes
Paysafecard Yes No
Instant Bank Transfer Yes Yes

Debit cards only

We accept debit cards only. Credit cards cannot be used, including through PayPal, Apple Pay or Google Pay, and we do not accept cards issued by American Express. Instant Bank Transfer moves money straight between your bank account and your balance without a card.

Your own name

Every payment method must be in your own name and match the name on your account. Cards issued in countries where we do not operate are blocked.

When your deposit arrives

Deposits usually show in your balance shortly after approval, and your statement shows the payment as Bella. You can keep up to six payment methods registered at once.

Withdrawals

Withdraw from Account, then Cashier, then Withdrawal. Your request shows as Pending until we process it.

Before you withdraw

Your account needs to be verified, and all your deposits must have cleared without being charged back, reversed or cancelled, before a withdrawal can go through. Withdrawals also depend on there being no legal or regulatory hold, and no ongoing or completed investigation into an error, interruption or malfunction affecting the games you played, or into conduct we have reasonable grounds to believe is prohibited.

How long it takes

With Fast Withdrawals, which all major banks and PayPal now support, most withdrawals are processed instantly and paid into your bank within 15 minutes. Visa and Mastercard cards that are not enabled for Fast Withdrawals take one to three working days. Bank holidays are not working days, so withdrawals around them take longer. If a withdrawal fails, the money may come back to your balance.

Where your money goes

Withdrawals usually go back to the method you deposited with. If you have used more than one method, we pay to the one with the highest net deposits, meaning deposits minus withdrawals on that method. Paysafecard cannot receive withdrawals, so money deposited that way is paid to another refundable method in your name, and we may carry out extra identity checks first.

Fees and limits

We never charge fees on withdrawals, though your bank or payment provider may apply its own charges. The minimum withdrawal is £10, except for a final withdrawal when you close your account. Visa debit cards and providers such as PayPal can set their own withdrawal limits, and our Customer Services team can help if you want to withdraw more. Transfers go only to an account in your name held in one of the places we serve, and for your first bank transfer we ask for a statement showing your name, address and account details.

Verifying your account

What we check

We confirm your age, identity, address and location, and at times your financial circumstances and the source of your funds.

Documents we accept

To prove your identity, send a passport, driving licence, national ID card or birth certificate. For your address, send a utility bill or card statement less than 3 months old, or a bank statement from the last 3 months. We may also ask for a selfie holding your ID.

Sending your documents

Photocopies, scans and clear digital photos are all fine. You can send them to our Customer Security Team by email or by post.

When we ask

You cannot withdraw until your first verification is complete. While we carry out the checks, or until you send what we ask for, we suspend your account or place limits on it. We can ask for ID at any time, and if we cannot verify your details the account may be suspended or frozen. Giving false information can lead to the account being closed.

Our licence and The Rank Group

Who operates Bella Casino

We are operated by Rank Interactive (Gibraltar) Ltd, a company incorporated in Gibraltar under registered number 120385. For customers in Great Britain, we are licensed and regulated by the Gambling Commission under account number 57924. Our terms are governed by the law of England and Wales.

Part of The Rank Group

Our operator is a wholly owned subsidiary of The Rank Group Plc, which is listed on the London Stock Exchange. Our sister brands in the group are Grosvenor Casinos, Mecca Bingo, Mecca Games, Kitty Bingo, Lucky Pants Bingo, Lucky VIP, Magical Vegas, Regal Wins, Rialto Casino, The Vic, Spin&Win, Enracha, YoCasino, YoBingo and YoSports.

How your funds are held

We hold funds at least equal to active customer balances in a designated bank account, separate from our business accounts and held on trust for our players. This meets the Gambling Commission's medium level of protection for segregated customer funds, which means steps are in place to protect your funds if we become insolvent, though there is no absolute guarantee that every balance would be repaid.

Fair play

Our slots use a random number generator, so every spin is independent of the last. If a result is ever disputed, the record on our game server takes priority over what was shown on screen. Bets affected by an error or malfunction are void. Bots, AI tools and other player-assistance software are not allowed. Prohibited conduct includes deposits and withdrawals without genuine play and a payment method in someone else's name. If we determine, acting reasonably, that it has occurred, we may void the bets involved, withhold all or part of the balance, recover deposits, payouts, bonuses or winnings tied to that conduct, and suspend or close the account.

Safer gambling tools

We want every session to stay fun. You can set these tools from the Responsible Gaming section of your account, and our Customer Services team can arrange a break or self-exclusion for you.

Deposit limits

Set a cap on how much you deposit each day, week or month, or a net deposit limit. Lowering a limit works straight away, while raising one takes effect after a 24-hour delay, depending on your previous settings.

Reality checks

Reality checks remind you how long you have been playing. You choose how often they appear, from every 15 minutes to once an hour.

Take a break

A break locks your account for anything from 24 hours to six weeks, and you cannot play until it ends.

Self-exclusion and GamStop

Self-exclusion runs from six months to five years and covers every website and app run by our operator. Once the period has ended, you can apply for reinstatement by calling Customer Services to confirm that you want your account reopened. We are registered with GamStop, the national online self-exclusion scheme, and a GamStop exclusion can take a number of days to apply to your account. While on a break or self-excluded, you must not open a new account.

If we spot signs of harm

We look at patterns such as how often and how long you play, how much you spend and deposit, chasing losses and failed deposits. If your play looks risky, we restrict new promotions and offers across all Rank Interactive brands for at least 48 hours and until your activity has returned to a more appropriate level. Offers you have already opted into remain available if you have met their criteria or have begun wagering towards them. Our safer gambling team may also pause logins or deposits for a short time while they try to speak with you. We take part in GamProtect, so information about high-risk play can be shared with other participating operators.

Getting help

Our safer gambling support line is open 24 hours a day on 0800 316 3488, and you can chat to us online too. GamCare offers help on 0808 8020 133, and blocking software recommended by GamCare can keep gambling sites off your devices. Gambling is for adults only, and underage gambling is an offence.

Contact us and complaints

Talk to us

Call us on 0330 102 8582 from Monday to Saturday, 10am to 6pm, and calls may be recorded. Live chat is open from 7am to 10.15pm, seven days a week, and you can also send us an email query from the contact area.

Making a complaint

Start with our Customer Services team online or by chat, and tell us your full name, username and date of birth, what happened and when, with any screenshots you have. If it needs to go further, our Complaints Team acknowledges it within 24 hours. We aim to reply within 10 working days, though a complaint can take up to the 8 weeks the Gambling Commission allows. If you do not send the information we ask for within a reasonable timeframe, we may stop the clock on our timeframe until you respond.

Independent adjudication

Our final response comes by email. If you are a resident of Great Britain and still unhappy, you can refer your complaint to the Independent Betting Adjudication Service free of charge.

Time limits and evidence

Raise a complaint within six months of the event, or within 7 days if it is about how a game worked or a bet was settled. For a complaint about a game, include the Game ID and a screenshot of the finished game where applicable. We do not handle complaints made through social media, and we offer reasonable adjustments to anyone who needs them during the process.

Bella Casino FAQ

Is Bella Casino legit?

Yes. Our licence and The Rank Group section names our operator and our regulator.

What are the Bella Casino sister sites?

They are the other online brands of The Rank Group, our parent company. The names appear in Our licence and The Rank Group.

How do I log in to my account?

Joining and logging in explains how to get into your account and what to do if you forget your details.

How do I get the welcome free spins?

Register, make a qualifying deposit and play the named game. The spins then appear on their own, and the Welcome offer section covers every condition.

How quickly are withdrawals paid?

Speed depends on the method you use, and the Withdrawals section has the timings. Getting verified early keeps your first payout moving.

What happens if I stop playing for a while?

After a year without logging in, an account becomes dormant. If you have money in it, we try to get in touch at least 30 days beforehand, nothing is deducted while it is dormant, and logging in again reactivates it.

Can I close my account?

Yes, you can close it whenever you like through Customer Services, and any positive real-money balance is paid back to you unless our terms entitle us to withhold it. To step away for a set time instead, use the tools in Safer gambling tools.

Ready to play?

Your account, the welcome spins and the full lobby are a few taps away. Join Bella Casino today and find your next favourite game.

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